Política de reembolso
Return & Refund Policy
Thank you for shopping with Michelle ML. Please review our Return & Refund Policy carefully before placing your order.
1. Jewelry-Making Supplies, Findings & Materials
Eligible jewelry-making supplies, findings, components, wire, and other DIY materials may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, uncut, unworn, unaltered, undamaged, and returned in its original condition and packaging.
To request a return, please contact:
Email: support@michelleml.com
Please provide your order number, the item(s) you wish to return, the reason for the return, and photographs where applicable.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
For returns resulting from a change of mind, ordering the wrong item, or other reasons not caused by a product defect or our error, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.
2. Handmade Wire Crochet Finished Jewelry
Our finished wire crochet jewelry is individually handcrafted. Due to the handmade nature of these pieces, slight variations in shape, stitch placement, dimensions, and other handcrafted details may naturally occur and are part of the characteristics of handmade products.
Therefore, handmade wire crochet finished jewelry is generally not eligible for return or exchange due to change of mind, personal preference, or minor variations inherent in handmade craftsmanship.
This does not affect your rights if the product arrives damaged, defective, materially different from the product ordered, or if we have sent you an incorrect item.
If there is a problem with your handmade jewelry upon delivery, please contact us promptly at support@michelleml.com and provide your order number and clear photographs showing the issue.
3. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at support@michelleml.com.
Please include your order number and clear photographs of the item and packaging so that we can review the issue.
Once confirmed, we will provide an appropriate solution, which may include a replacement or refund.
Where a return is required because the item was damaged or defective upon arrival, or because we sent the wrong item, Michelle ML will be responsible for reasonable return shipping costs.
4. Non-Returnable Items
Unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise, the following items are generally not eligible for return or exchange:
- Handmade wire crochet finished jewelry;
- Customized or personalized products;
- Digital products and downloadable content;
- Video tutorials or digital educational content that has already been accessed;
- VIP membership or subscription content after digital access has been provided or used;
- Gift cards;
- Jewelry-making materials or wire that has been cut, used, altered, or otherwise changed from its original condition;
- Items damaged after delivery due to misuse, improper handling, or normal wear and tear.
5. Digital Products, Video Tutorials & VIP Memberships
Due to the nature of digital products, purchases of digital tutorials, video content, membership access, and other digital services are generally non-refundable once access to the purchased content has been provided or used, except where otherwise required by applicable law.
If you experience a technical problem that prevents you from accessing purchased digital content, please contact support@michelleml.com. We will make reasonable efforts to resolve the issue.
Cancellation of a recurring membership or subscription prevents future renewals but does not normally result in a refund for a billing period that has already begun or for digital content that has already been accessed, except where required by applicable law.
Please refer to our Purchase Options Cancellation Policy for further information regarding recurring subscriptions and cancellations.
6. Exchanges
For eligible jewelry-making supplies, findings, and materials, we do not currently process direct exchanges.
If you would like a different item, please contact us to request a return of the eligible original item. Once approved, you may place a new order for the desired item.
Handmade wire crochet finished jewelry is generally not eligible for exchange except in cases involving damage, defects, or incorrect items.
7. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, customs duties, import taxes, and other third-party charges are generally non-refundable unless otherwise required by applicable law or the return results from our error.
8. International Orders, Customs & Duties
Customers are responsible for customs duties, import taxes, VAT, clearance fees, and other charges imposed by the destination country or region unless otherwise stated at checkout.
These charges are outside the control of Michelle ML and are generally non-refundable.
9. Returned or Undeliverable Packages
If an order is returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, additional shipping charges may apply if reshipment is requested.
Where permitted by applicable law, reasonable shipping and return-related costs may be deducted if a refund is requested instead.
10. Order Cancellation
If you wish to cancel an order for a physical product, please contact support@michelleml.com as soon as possible.
We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable return conditions above will apply.
For recurring membership subscriptions, please refer to our Purchase Options Cancellation Policy.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Where applicable consumer protection laws provide additional mandatory rights, those rights will continue to apply.
12. Contact Us
For questions regarding returns, refunds, damaged items, or your order, please contact:
Michelle ML Customer Service Team
Email: support@michelleml.com
Website: www.michelleml.com