Shipping Policy

Last Updated: August 12, 2026

Welcome to Michelle ML.

We are committed to delivering your jewelry-making supplies, materials, tools, and handmade finished creations safely and efficiently to customers around the world.

This Shipping Policy applies to physical products only. Digital products, online video tutorials, and VIP membership subscriptions are delivered electronically and do not require physical shipping.

Processing Time

Orders are generally prepared and processed within 1–5 business days after payment is successfully confirmed.

Please note:

• Handmade finished jewelry may require additional preparation time depending on the complexity of the piece and stock availability.
• Made-to-order products may have different processing times as stated on the relevant product page.
• During holidays, promotional periods, new product launches, or periods of unusually high order volume, processing times may be slightly extended.

Processing time refers to the time required to prepare your order before shipment and does not include transportation time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Destinations

Michelle ML ships physical products internationally to many countries and regions.

Shipping availability depends on the destination, product type, logistics provider, and applicable shipping or import restrictions.

If your country or region is unavailable during checkout, please contact us at support@michelleml.com for assistance.

Estimated Delivery Time

Estimated delivery times vary depending on the destination, shipping method, logistics provider, and customs processing.

Standard International Shipping

Estimated delivery times are generally:

• United States: 7–15 business days
• Europe: 7–18 business days
• Canada & Australia: 8–18 business days
• Asia: 5–12 business days
• Other regions: 10–25 business days

Express Shipping

Where express shipping is available, estimated delivery is generally:

• 3–7 business days, depending on the destination and carrier.

These delivery times are estimates only and are not guaranteed.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

• Customs clearance;
• International transportation delays;
• Weather conditions;
• Local postal or courier delays;
• Public holidays and peak shopping seasons;
• Destination-country import procedures;
• Incorrect or incomplete delivery information; or
• Other circumstances beyond our reasonable control.

Shipping Fees

Shipping fees are calculated at checkout where applicable and may depend on:

• Order weight or package size;
• Shipping destination; and
• Selected shipping method.

Free shipping promotions may occasionally be offered for qualifying orders or during promotional events. Any applicable conditions will be displayed on the Website.

Customs Duties, Import Taxes & VAT

International orders may be subject to customs duties, import taxes, VAT, customs clearance fees, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping fee paid to Michelle ML.

Michelle ML does not control customs charges and cannot predict the amount that may be imposed.

Customs clearance procedures may also result in additional delivery delays.

Customers are responsible for ensuring that products purchased from our Website can legally be imported into their destination country or region.

Tracking Information

Where tracking is available, tracking information will be provided by email after your order has been shipped.

Please allow approximately 24–72 hours after shipment for tracking information to begin updating.

Tracking information may not update continuously while an international shipment is moving between countries or logistics networks.

Lost or Significantly Delayed Packages

If your package is significantly delayed or appears to have been lost in transit, please contact us at:

support@michelleml.com

Please provide your order number and, where applicable, tracking information.

We will assist you in reviewing the shipment status and communicating with the relevant logistics provider.

Where a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances of the order and applicable consumer protection laws.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible at support@michelleml.com if you notice an error in your shipping information.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, once an order has been dispatched, we may not be able to change the delivery address.

Michelle ML is not responsible for delivery failures resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Returned or Undeliverable Packages

A package may be returned to us because of:

• An incorrect or incomplete address;
• Failure to collect the package;
• Refusal of delivery;
• Failed delivery attempts;
• Customs or import issues; or
• Other circumstances relating to the recipient or destination.

If a package is returned to us, please contact support@michelleml.com.

If the customer requests reshipment, additional shipping charges may apply.

Where a refund is requested instead, reasonable original shipping, return shipping, customs, or other non-recoverable costs may be deducted where permitted by applicable law and consistent with our Return & Refund Policy.

Handmade & Made-to-Order Items

Some Michelle ML finished jewelry pieces and DIY products may be handmade, assembled, or prepared to order.

Because of the handmade nature of these products, slight variations in shape, dimensions, stitch placement, color, or other handcrafted details may naturally occur.

These characteristics are not necessarily considered defects.

Please refer to our Return & Refund Policy for information regarding returns and refunds for handmade finished jewelry and other physical products.

Digital Products & VIP Memberships

Digital tutorials, online video content, and VIP membership subscriptions are delivered electronically and do not require physical shipping.

Access information for digital products or membership content will be provided through the applicable customer account, members-only area, digital platform, or other method described at the time of purchase.

For questions regarding digital access, please contact:

support@michelleml.com

Contact Us

If you have any questions regarding shipping, delivery, tracking, or an existing order, please contact:

Michelle ML Customer Service Team
Email: support@michelleml.com
Website: www.michelleml.com

Operator: U Touch Technology Development Limited
Hong Kong Special Administrative Region