Refund policy
RETURN & REFUND POLICY
Last Updated: September 26, 2026
Thank you for shopping with Michelle ML. Please review this Return & Refund Policy carefully before placing an order or purchasing a digital product or subscription.
This policy applies to eligible physical products, digital products, video tutorials, and VIP Membership purchases offered through Michelle ML.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.
1. Jewelry-Making Supplies, Findings & Materials
Eligible jewelry-making supplies, findings, components, wire, and other DIY materials may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, uncut, unworn, unaltered, undamaged, and returned in its original condition and packaging.
To request a return, please contact:
Email: support@michelleml.com
Please provide your order number, the item(s) you wish to return, the reason for the return, and photographs where applicable.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
For returns resulting from a change of mind, ordering the wrong item, or other reasons not caused by a product defect or our error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable, except where otherwise required by applicable law.
2. Handmade Wire Crochet Finished Jewelry
Our finished wire crochet jewelry is individually handcrafted. Due to the handmade nature of these pieces, slight variations in shape, stitch placement, dimensions, color appearance, and other handcrafted details may naturally occur and are part of the characteristics of handmade products.
Therefore, handmade wire crochet finished jewelry is generally not eligible for return or exchange due to change of mind, personal preference, or minor variations inherent in handmade craftsmanship.
This does not affect your rights if the product arrives damaged, defective, materially different from the product ordered, or if we have sent you an incorrect item.
If there is a problem with your handmade jewelry upon delivery, please contact us promptly at support@michelleml.com and provide your order number and clear photographs showing the issue.
3. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as reasonably possible at:
Please include your order number and clear photographs of the item and packaging so that we can review the issue.
Once the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement or refund.
Where a return is required because the item was damaged or defective upon arrival, or because we sent the wrong item, Michelle ML will be responsible for reasonable return shipping costs.
4. Non-Returnable Items
Unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise, the following items are generally not eligible for return or exchange:
- Handmade wire crochet finished jewelry, except as otherwise stated in this policy;
- Customized or personalized products;
- Digital products and downloadable content once access or delivery has been provided;
- Video tutorials or digital educational content that has already been accessed or used;
- VIP Membership or subscription content once applicable digital access has been provided or used;
- Gift cards;
- Jewelry-making materials or wire that has been cut, used, altered, or otherwise changed from its original condition; and
- Items damaged after delivery due to misuse, improper handling, unauthorized modification, or normal wear and tear.
This section does not affect any mandatory return, refund, cancellation, withdrawal, or other consumer rights available under applicable law.
5. Digital Products, Video Tutorials & VIP Memberships
Due to the nature of digital products and digital membership services, purchases of digital tutorials, video content, VIP Membership access, and other digital services are generally non-refundable once access to the applicable digital content has been provided or used, except where otherwise required by applicable law.
If you experience a genuine technical problem that prevents you from accessing purchased digital content, please contact:
We will make reasonable efforts to investigate and resolve the issue.
Cancellation of a recurring VIP Membership normally prevents future automatic renewals but does not normally result in a refund for a billing period that has already begun or for digital content to which access has already been provided or used.
Where continued access is provided under the applicable subscription arrangement, cancellation may allow the subscriber to retain access through the applicable already-paid membership period. Cancellation does not create an additional billing period or extend membership access beyond the period otherwise applicable to the subscription.
Please refer to our Purchase Option Cancellation Policy for further information regarding automatic renewals, cancellation, membership access periods, failed payments, and subscription status.
VIP Membership and restricted tutorial content are provided for personal learning use only and remain subject to our Terms of Service, including our Digital Content, Intellectual Property, and Prohibited Uses provisions.
6. Unauthorized Use of VIP Content and Refund Eligibility
Access to Michelle ML VIP Content is subject to our Terms of Service and applicable content-use restrictions.
Where we reasonably determine, based on available evidence, that a customer has materially violated those Terms through conduct such as:
- Unauthorized recording or screen recording of restricted tutorial content;
- Unauthorized copying, reproduction, uploading, redistribution, resale, or republication of VIP Content;
- Sharing, selling, transferring, or otherwise providing unauthorized persons with membership access, account credentials, or restricted content;
- Using AI, generative AI, video editing, image processing, voice replacement, or other technological methods to disguise, transform, reconstruct, or republish unauthorized copies of protected Michelle ML content;
- Removing, obscuring, replacing, or altering copyright notices, branding, watermarks, logos, or other source-identifying information for unauthorized publication or distribution;
- Circumventing or attempting to circumvent membership restrictions, account restrictions, or technological access controls; or
- Otherwise materially violating the Digital Content, Intellectual Property, or Prohibited Uses provisions of our Terms of Service,
Michelle ML may restrict, suspend, or terminate access to protected VIP Content or the relevant account, subject to applicable law.
Suspension or termination for a material violation does not automatically create a right to a refund.
Any refund eligibility in such circumstances will be determined according to the circumstances of the case, the applicable subscription period, our Terms of Service and other applicable policies, and applicable law.
Nothing in this section is intended to exclude or restrict any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be excluded or restricted.
7. Failed Subscription Payments
If a recurring subscription payment cannot be successfully processed, the payment provider and/or subscription-management service may attempt to process the payment again.
The customer may be asked to update or replace the payment method associated with the subscription.
If payment cannot be successfully collected, the subscription may be paused, suspended, cancelled, or otherwise restricted, and access to VIP Content may end according to the resulting subscription status.
A failed payment does not create a right to an additional free membership period or a refund of a separate, successfully processed subscription payment.
Please refer to our Purchase Option Cancellation Policy for additional information regarding failed payments and subscription access.
8. Exchanges
For eligible jewelry-making supplies, findings, and materials, we do not currently process direct exchanges.
If you would like a different item, please contact us to request a return of the eligible original item. Once approved, you may place a new order for the desired item.
Handmade wire crochet finished jewelry is generally not eligible for exchange except in cases involving damage, defects, incorrect items, or where otherwise required by applicable law.
9. Refunds
Once an approved physical-product return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will normally be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, customs duties, import taxes, and other third-party charges are generally non-refundable unless otherwise required by applicable law or the return results from our error.
Refund processing times stated above refer to the period after Michelle ML has processed an approved refund and do not guarantee the processing time of banks, card issuers, or payment providers.
10. International Orders, Customs & Duties
Customers are responsible for customs duties, import taxes, VAT, clearance fees, and other charges imposed by the destination country or region unless otherwise stated at checkout.
These charges are outside the control of Michelle ML and are generally non-refundable by Michelle ML, except where otherwise required by applicable law.
11. Returned or Undeliverable Packages
If an order is returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, additional shipping charges may apply if reshipment is requested.
Where permitted by applicable law, reasonable shipping and return-related costs may be deducted if a refund is requested instead.
If the return or failed delivery results from our error, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
12. Order Cancellation
If you wish to cancel an order for a physical product, please contact:
as soon as reasonably possible.
We will try to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return conditions above will apply.
For recurring VIP Membership subscriptions and other recurring purchase options, please refer to our Purchase Option Cancellation Policy.
Cancellation of a subscription and a request for a refund are separate matters. Cancelling a subscription normally prevents future renewals and does not automatically refund a payment that has already been successfully processed.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit any consumer right or remedy that cannot legally be excluded, restricted, waived, or limited under applicable law.
If applicable consumer protection laws provide additional mandatory return, cancellation, withdrawal, refund, digital-content, subscription, or other rights, those rights will continue to apply.
Where there is a conflict between this policy and a mandatory requirement of applicable consumer law, the mandatory legal requirement will apply.
14. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, digital services, subscription arrangements, store operations, or applicable legal requirements.
The latest version will be published on our Website together with the applicable Last Updated date.
Where required by applicable law, material changes affecting existing purchases or subscriptions will be communicated appropriately.
Changes will apply in accordance with applicable law and will not be applied retroactively where doing so would unlawfully remove or restrict existing customer rights.
15. Contact Us
For questions regarding returns, refunds, damaged items, digital purchases, subscriptions, or your order, please contact:
Michelle ML Customer Service
Email: support@michelleml.com
Website: www.michelleml.com
Operator: U Touch Technology Development Limited
Jurisdiction: Hong Kong Special Administrative Region
We will make reasonable efforts to review and respond to your request as promptly as reasonably possible.